SHIPPING AND RETURN POLICY
Shipment processing time
All orders are usually shipped within 1-2 business day.
Shipping rates and delivery estimates
Within the USA
Shipment method: USPS - Priority mail
Estimated delivery time: 3-5 business days
Shipment cost: Free
Shipment method: USPS - Priority mail express
Estimated delivery time: 2 business days
Shipment cost: $26.95
Shipment method: USPS - Priority mail international
Shipment cost : $39.95
Estimated delivery time: Depending each country
Buyers are fully responsible for complying with their country's laws, Customs regulations, taxes, and duties. Odile Toys Inc. is not responsible for packages delayed or detained in Customs.
Odile Toys Inc. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
All of our packages are shipped discreetly, in a plain box or envelope.
Please note that the sender’s name displayed is Odile Toys Inc.
Shipment to P.O. boxes or APO/FPO addresses
Unfortunately, United States Postal Service (USPS) packages are not insured and Odile Toys Inc. will not be liable for loss or damage of orders shipped via USPS (including all orders shipped to APO, FPO & PO Box addresses).
Shipment confirmation and order tracking
An email will be sent to buyers within 24 hours after order fulfilment with shipping confirmation and tracking number (when applicable).
If you have received a defective item, please contact our team at email@example.com to process of replacement through the manufacturer warranty. Photos or videos showing the defective product may be requested by Odile Toys Inc. to assess the replacement.
Incorrect Item Shipped
If there is a mistake in the item shipped, please let us know and we will replace it for you.
Incorrect Product Ordered
For the safety of our employees and customers, and following the industry standards as well, our dilators are not able to be restocked. We do not accept returns.
Please note that all sales are final. For the safety of our employees and customers, and following the industry standards as well, our dilators are not able to be restocked. We do not process refund.
If you have any additional concerns about an order, please contact our our team at firstname.lastname@example.org.